Head, Data, Innovation & Research · HCA Hospice
Jun 2023 – Present
- Direct the department and a five-person team, including manpower and budget planning.
- Oversee research and quality improvement output for HCA's medical and allied health teams.
- Guide clinical staff through organisation-wide quality improvement, such as a call-management redesign to protect home visits for 30 nurses receiving up to 135 calls a day.
- Built longitudinal analyses of healthcare utilisation to inform resource allocation and step-down care.
- A key architect of Singapore's national framework for compassionate discharge.
- Mentor junior researchers and run the journal club, research workshops and education programmes.